Privacy Policy

Privacy Policy

This Privacy Policy (“Policy”) explains how Bharat Lab Network (“Company”, “we”, “us” or “our”) collects, uses, stores, and protects information when you access or use the services available through http:// www.bharatlabz.com (“Website” or “Services”).

By accessing or using the Website, you agree to be bound by this Policy. If you do not agree, you should discontinue use of the Website.

1. Commitment to Privacy

We respect your privacy and are committed to safeguarding the personal information you share with us. This Policy outlines the nature of information collected, the purposes for which it is used, and the measures adopted to protect such information.

2. Information We Collect

a. Personal Information

We may collect personal information such as your name, contact details, identification information, and other details provided during registration or while availing services. Certain information may be mandatory in order to provide specific services.

b. Automatically Collected Information

When you use the Website, we may automatically collect technical and usage-related information including IP address, browser type, device information, pages visited, referring URLs, and cookie data. This information is used to analyze trends, administer the Website, improve functionality, enhance security, and provide a better user experience. You may disable cookies through your browser settings; however, doing so may limit certain features.

c. User Communications

Any communications sent to us, including emails or other correspondence, may be collected and stored for service delivery, record-keeping, and compliance purposes.

3. Location Information

With your explicit consent, we may collect location information, including precise GPS or network-based location data, to facilitate lab services, sample collection, delivery, and location-based features. Location data is used solely to improve service accuracy, operational efficiency, and user experience. You may allow, deny, or revoke location access at any time through your device settings. Denial of location access may restrict certain services. Location information is retained only for as long as necessary to fulfill its intended purpose or as required by applicable law and is not sold or rented to third parties.

4. Use of Personal Information

We may use your personal information to provide and manage services, communicate service-related updates, personalize user experience, improve our offerings, enforce our Terms of Use, comply with legal and regulatory requirements, and share promotional or informational communications. You may opt out of non-essential communications through your account settings.

5. Disclosure of Information

We do not sell or rent your personal information. Information may be disclosed to authorized healthcare professionals, service partners, internal teams, or government authorities where required for service delivery, legal compliance, or regulatory obligations. Personal information may also be disclosed in connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable confidentiality protections. Aggregated or anonymized information may be used for analytical and reporting purposes.

6. Public Information Sharing

If you choose to share personal information in public areas of the Website, such information may be accessed and used by others. We are not responsible for the use of such information by third parties.

7. Access, Review and Updates

You may access, review, or update your personal information by logging into your account. For security purposes, identity verification may be required before allowing access or changes.

8. Third-Party Websites

The Website may contain links to third-party websites over which we have no control. We are not responsible for the privacy practices or content of such websites, and users are encouraged to review the privacy policies of those websites independently.

9. Data Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, or disclosure. While we strive to protect your data, no method of transmission over the internet is completely secure. We do not store credit or debit card information, and all payment transactions are processed through secure third-party payment gateways.

10. Changes to This Policy

We reserve the right to update or modify this Policy at any time. Any changes will become effective upon publication on the Website.

11. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. All disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts at Bhopal, Madhya Pradesh- India.